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    Omnichannel Customer Experience — Are you ready?
    Customers have myriad ways to interact with your company and/or your products and services. Synchronising the touchpoints ensures the customer can move from one to the other seamlessly. The difference between creating a multichannel experience and an omnichannel experience is that multichannel is based on using disconnected channels, whereas omnichannel...Learn More

     

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    Forecasting in the Launch Environment

    Forecasting product sales is one of the most important activities undertaken by the brand team during the course of the year. Whether it is the annual sales forecast or the 5-year projections so... Learn More

    Topics: Products - Packs

    Project Management – The Foundation of Successful Product Launches

    Product launches are a period of particularly high pressure for the brand team for one simple reason: you only get one chance to launch a brand. Timelines are always short, visibility is incredibly... Learn More

    Topics: Products - Packs

    Key Account Management Should Differentiate Value

    In order for a business-to-business relationship to be formed, some form of value must be evident and attached to both sides. After all, without value what is the point of the relationship?... Learn More

    Topics: Products - Packs

    Profile & Segment Customers On How They Think

    In our previous post (Segment to survive-One size doesn’t fit all) we raised the idea that we need to look at other ways of exploring behaviour to understand what makes customers choose one thing (or... Learn More

    Topics: Products - Packs

    Forget Sales Volume, It’s All About Customer Contribution

    Customer contribution must become a more important metric, when key account management designation is under consideration. It is crucial for senior management to understand that traditional measures... Learn More

    Topics: Products - Packs

    Focus On The Individual To Weather The Storm

    Does the pharmaceutical industry face the perfect storm in the foreseeable future? It certainly appears as if we are set for one of those re-generational periods, relatively rare occurrences when the... Learn More

    Topics: Products - Packs

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