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    Omnichannel Customer Experience — Are you ready?
    Customers have myriad ways to interact with your company and/or your products and services. Synchronising the touchpoints ensures the customer can move from one to the other seamlessly. The difference between creating a multichannel experience and an omnichannel experience is that multichannel is based on using disconnected channels, whereas omnichannel...Learn More

     

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    Integrated Multichannel Reps

    Reps are being armed with more content in more channels to increase the number of meaningful touch-points with HCPs. Success requires more than just channel activity but rather the integration of... Learn More

    Territory Alignment – can it be fair, motivating and sustainable?

    Territory alignment is the process by which the geography of a country is divided into territories to achieve the desired reach and frequency of target customers in order to maximize revenues. An... Learn More

    Sales Force Sizing in Multichannel era – How to optimize your commercial results?

    Despite the significant impact of sales resource decisions on company performance, many companies still rely strictly on the wisdom and experience of sales leaders for making such decisions. But... Learn More

    Is optimal frequency still relevant in a multi-channel market?

    Reaching your target audience with relevant messaging at key points in their decision-making process remains an important part of our sales and marketing efforts. But it’s also important to think... Learn More

    Digital Transformation: Is your sales force holding you back?

    Digital is completely reshaping the customer engagement. It’s also redefining sales organisations as they strive to fuel the growth by delivering an engaging experience, whenever and wherever the... Learn More

    What Keeps ComEx Leaders Up At Night? - Part 2

    Extract from an interview with an experienced Global Pharma Company Commercial Excellence Leader [anonymous contributor]. Learn More

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