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    Omnichannel Customer Experience — Are you ready?
    Customers have myriad ways to interact with your company and/or your products and services. Synchronising the touchpoints ensures the customer can move from one to the other seamlessly. The difference between creating a multichannel experience and an omnichannel experience is that multichannel is based on using disconnected channels, whereas omnichannel...Learn More

     

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    Leading Remote Customer Engagement Teams I

    Sales managers have worked as in-field representatives in the past and are well aware of the challenges of working remotely. However, new challenges of working remotely involve the lack of face to... Learn More

    Remote Customer Relationship Management – Part III

    Having long discussed a probable disruption to our accepted ways of working, Pharma is now very motivated to redesign customer engagement. Innovation to the existing customer engagement model will... Learn More

    Remote Customer Relationship Management – Part II

    As mentioned in the previous blog post, most - if not all pharma companies are considering remote sales models. The accelerated adoption of remote communication and ways of working requires an... Learn More

    Remote Customer Relationship Management – Part I

    To respond best to the changes driven by the COVID-19 pandemic, pharma companies should consider reorienting their commercial models to fit the needs of healthcare providers and patients better.... Learn More

    Marching to a Different Beat – Part II

    The environment is now dictating accelerated digital transformation for Pharma. The days of 'dipping the toe in the water 'and experimenting on low yielding brands or cash cows are over. Digital... Learn More

    Marching to a Different Beat – Part I

    It may feel like an unexpected force is suddenly re-shaping how Pharma works with Healthcare Professionals [HCPs], and them with their patients. Learn More

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